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INSTSUITE-6184 : Installer hangs at splash screen after updating from 2.6.5.1 to 2.7 on Redhat 7 host

Defect #: INSTSUITE-6184
Found In Version2.6.5
Fix Version2.6.5
Severity:Standard
Status:Fixed
Created Date:07/14/2015
Component/s :Suite Installer
Host OS:Linux Red Hat
Required RPM Updates:Suite Installer

Description

If you are upgrading the Wind River Installer from version 2.6.5.03 to version 2.7 it might freeze at the splash screen on some Linux hosts. If the installer is stuck at the splash screen simply terminate the installer process and re-launch setup_linux. Despite having frozen on the splash screen, the upgrade has, in fact, completed successfully and  the Installer will operate normally.

Should you wish to avoid this problem when upgrading from 2.6.5.03 to 2.7 in the future, simply append the -nosplash argument from command line before upgrading the installer:

./setup_linux -nosplash

Note that when specifying the -nosplash argument, you will not see the Wind River splash screen when loading the installer.

Workaround

If the installer has already hung on the splash screen, simply terminate the installer process and re-launch setup_linux.  The upgrade has completed successfully, and should not hang again.

If you are using Installer version 2.6.5_REL03, specify the -nosplash argument from command line before upgrading the installer:

    ./setup_linux -nosplash

Note that when specifying the -nosplash argument, you will not see the Wind River splash screen when loading the installer.

Steps to Reproduce

Prerequisites: 
 - Installer Version 2.6.5_REL03
 - Host OS, Red Hat 7.1 or equivalent 

1.) Run setup_linux 
2.) Hit "Next" on Welcome screen, 
3.) ensure that "Check for and apply installer updates (installer restarts if necessary)"  is checked then hit "Next".
4.) After installer update and reboot, the installer will hang on splash screen

Content ID: KLID_DEFECT_32619
 
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